Shipping Policy

Last updated: September 9, 2025

This Shipping Policy explains how Avenorea prepares, dispatches, and delivers rug orders. Because rugs may be large, heavy, rolled, or folded for transportation, shipping arrangements can vary according to product size and destination.

Preparing Your Order

Most orders are prepared within 1–3 business days after payment has been successfully authorized.

Business days do not include weekends or public holidays. Processing may take longer during promotional periods, unusually high order volumes, inventory checks, or circumstances outside our reasonable control.

Receiving an order confirmation does not mean that the order has shipped. A separate shipping confirmation will be sent when the package has been dispatched.

Packaging Large Rugs

Depending on the rug’s dimensions, material, and construction, it may be:

Rolled around a protective core.
Folded carefully to meet carrier size requirements.
Wrapped in protective inner and outer packaging.
Shipped separately from other products in the same order.

Temporary folds, ripples, or curled edges may appear after unpacking. These usually relax gradually after the rug is laid flat. Please review the care instructions before attempting to flatten or clean the rug.

Delivery Methods

Available delivery methods, estimated timeframes, and shipping charges are displayed at checkout when available.

Delivery estimates begin after order processing and are not guaranteed arrival dates. Actual transit time may be affected by:

The delivery destination.
Carrier capacity and routing.
Weather or transportation disruption.
Customs inspections.
Address problems.
Oversized-package handling.

Tracking Information

When tracking is available, it will be included in the shipping confirmation email. Carrier information may take 24–48 hours to display the first scan.

A “label created” status generally means that shipment information has been submitted but the carrier has not yet recorded its first physical scan.

Multiple Packages

Products from one order may be dispatched separately because of their dimensions, availability, or fulfillment location. Each parcel may have its own tracking number and may arrive on a different day.

Delivery Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

Contact service@avenorea.com immediately if an address correction is required. We will try to assist before dispatch, but changes cannot be guaranteed once processing has begun.

After shipment, address corrections, delivery holds, or redirection requests are controlled by the carrier and may involve additional charges.

International Shipping

Available international destinations are shown at checkout.

International orders may be subject to import duties, taxes, customs charges, brokerage fees, or local handling fees. Unless checkout expressly states otherwise, these charges are not included in the purchase price and are the recipient’s responsibility.

Customs procedures may delay delivery. Avenorea cannot control customs decisions or reimburse charges collected by customs authorities or delivery providers.

Delivery Marked Complete

If tracking shows that your package was delivered but you cannot locate it:

Confirm the delivery address shown on your order.
Check entrances, porches, garages, reception areas, parcel rooms, and other secure locations.
Ask household members, neighbors, or building staff.
Contact the carrier to request delivery details.
Email service@avenorea.com if the package remains missing.

Please include your order number, tracking number, and any carrier case reference.

Damaged Packaging or Missing Products

Inspect the package promptly after delivery.

If the rug, packaging, or another part of the order arrives damaged, incomplete, or incorrect, contact service@avenorea.com within 7 days of delivery.

Include clear photographs of:

The full rug.
The affected area.
The outer packaging.
The shipping label.
Any internal protective materials.

Keep the product and all packaging until the review is complete.

Undeliverable and Refused Packages

A shipment may be returned because of an incomplete address, repeated delivery failure, refusal by the recipient, or incomplete customs action.

If a package is returned, contact us after the tracking record shows its return. Reshipment is subject to product availability and may require payment of additional shipping costs.

Where permitted by law, outbound shipping costs, return-to-sender charges, duties, or carrier fees may be deducted from an approved refund.

Delivery Questions

For delivery assistance, email service@avenorea.com with your order number and tracking information.

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