Privacy policy

Last updated:  September 9, 2025

This Privacy Policy describes how Avenorea, operated by FOOK WING HONG TRADING COMPANY LIMITED, collects, uses, discloses, stores, and protects personal information when you visit our website, place an order, create an account, or communicate with us.

In this policy, “we,” “us,” and “our” refer to Avenorea and its business operator.

Information You Provide

We may collect information that you provide directly, including:

• Your name.
• Email address.
• Billing and delivery addresses.
• Account details.
• Products ordered.
• Payment status and transaction details.
• Customer-service communications.
• Reviews, photographs, or other content you submit.
• Marketing preferences.

Payment-card information is processed by the applicable payment provider. We do not receive or store your complete card number.

Information Collected Automatically

When you use the website, we and our service providers may automatically collect:

• IP address.
• Browser and device information.
• Operating system.
• Approximate location.
• Pages viewed.
• Products searched or selected.
• Cart and checkout activity.
• Referring pages.
• Interaction timestamps.
• Cookie and similar technology identifiers.

Information from Other Parties

We may receive information from service providers and business partners, including:

• Shopify.
• Payment providers.
• Fraud-prevention services.
• Fulfillment partners.
• Delivery carriers.
• Analytics providers.
• Advertising and marketing partners.
• Customer-support platforms.

Why We Use Personal Information

We may use personal information to:

• Operate and maintain the online store.
• Process payments and orders.
• Arrange fulfillment and delivery.
• Provide tracking and service notifications.
• Respond to questions and return requests.
• Maintain customer accounts.
• Prevent fraud and protect store security.
• Improve website performance and product selection.
• Understand customer interests.
• Personalize content.
• Provide marketing where permitted.
• Comply with legal obligations.
• Enforce our agreements and protect legal rights.

Legal Bases

Where applicable law requires a legal basis, we may process information:

• To perform a contract with you.
• To comply with a legal obligation.
• For legitimate interests that do not override your rights.
• To protect vital interests.
• With your consent.

The appropriate basis depends on the information, purpose, and applicable jurisdiction.

Order and Service Communications

We may send confirmations, receipts, delivery notices, return updates, security messages, and customer-care responses.

These operational communications are necessary to provide the requested service and may continue even if you unsubscribe from promotional marketing.

Marketing Choices

Where permitted, we may send marketing communications about products, collections, promotions, or store news.

You may unsubscribe using the link in a promotional message or by contacting service@avenorea.com.

Cookies and Similar Technologies

We and our partners may use cookies, pixels, local storage, and related technologies to:

• Operate essential website functions.
• Remember customer choices.
• Maintain cart and checkout activity.
• Measure traffic and performance.
• Detect fraud.
• Personalize content.
• Support advertising.

Where legally required, nonessential technologies are used only after consent.

Available preferences can be managed through the cookie banner or relevant privacy controls on the website.

Disclosure to Service Providers

We may disclose personal information to vendors that provide services for us, including:

• Ecommerce hosting.
• Payment processing.
• Fraud prevention.
• Order fulfillment.
• Shipping and logistics.
• Customer support.
• Website analytics.
• Marketing and advertising.
• Information technology and security.
• Professional advisory services.

These parties may use information only according to their applicable agreements and legal obligations.

Shopify

Our online store is hosted by Shopify. Shopify processes personal information to provide and improve its platform and related services.

Shopify’s own privacy documentation describes how it processes information in connection with Shopify services.

Advertising and Data Sharing

Certain disclosures involving cookies, advertising identifiers, or cross-context behavioral advertising may be defined as a “sale,” “sharing,” or “targeted advertising” under some privacy laws, even when no money is exchanged.

Where required, customers may opt out through our Your Privacy Choices page, cookie settings, or a recognized browser-based signal such as Global Privacy Control.

Legal and Business Disclosures

We may preserve, use, or disclose information when reasonably necessary to:

• Comply with applicable law.
• Respond to lawful legal process.
• Investigate fraud or security incidents.
• Enforce agreements.
• Protect customers, the business, or other persons.
• Establish or defend legal claims.

Information may also be transferred as part of a proposed or completed merger, financing, acquisition, reorganization, insolvency proceeding, or sale of business assets.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods depend on the type of information and may be affected by order fulfillment, customer-service needs, accounting requirements, tax rules, fraud prevention, disputes, and legal obligations.

Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information.

No website, storage method, or electronic transmission is completely secure. We therefore cannot guarantee absolute security.

International Processing

Personal information may be processed or stored outside the country where you live.

Where required, we use appropriate safeguards for international data transfers.

Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Receive a portable copy of certain information.
• Withdraw consent.
• Object to or restrict particular processing.
• Opt out of certain advertising, sale, or sharing activities.
• Appeal certain privacy-request decisions.

These rights are subject to legal limitations and identity-verification requirements.

Making a Privacy Request

Email service@avenorea.com and describe the privacy right you wish to exercise.

We may request information necessary to:

• Confirm your identity.
• Locate relevant records.
• Protect customer accounts.
• Verify the authority of an authorized agent.

We will respond within the period required by applicable law. Exercising a privacy right will not result in unlawful discrimination.

Children’s Information

The Services are not directed to children. We do not knowingly collect personal information from children under the minimum age established by applicable law.

External Links

The website may contain links to independent third-party websites or services.

Their privacy and security practices are governed by their own policies. We are not responsible for those independent practices.

Policy Changes

We may update this Privacy Policy to reflect changes in our services, technology, legal requirements, or business practices.

The revised policy will be published with an updated effective date.

Privacy Contact

Privacy questions and requests may be sent to service@avenorea.com.

FOOK WING HONG TRADING COMPANY LIMITED

FLAT/RM E 13/F
KINGSWAY IND BUILDING PHASE 2
NOS.167-175 WO YI HOP ROAD
KWAI CHUNG NT HK